Strengths
Troubleshooting & Root Cause Analysis
Isolating problems methodically from symptom to source in both field and customer environments.
Networking Fundamentals
Hands-on experience with routing, switching, VLANs, and IP addressing in lab and operational settings.
Customer-Facing Technical Support
Translating complex technical issues into clear explanations for non-technical customers and end users.
Documentation & Operational Discipline
Maintaining accurate logs, procedures, and service records in military and professional environments.
Roles
United States Marine Corps
Support network and communications infrastructure during military training operations and exercises. Experience includes routing, switching, troubleshooting, and maintaining reliable connectivity in dynamic environments.
Full details →
In-Home Expert
Provide in-home technical support including new device setup, data transfers, Verizon 5G Home Internet configuration, and troubleshooting home connectivity issues.
Full details →
Consultation Agent – Geek Squad
Frontline technical triage for high-volume customer issues including OS troubleshooting, malware removal, data transfers, and hardware diagnostics.
Full details →