Overview
Provided frontline technical support and diagnostics for a high volume of customers seeking device repair and technical troubleshooting.
Responsibilities
- Diagnosed Windows and macOS issues across a wide range of hardware and software configurations.
- Performed malware removal and OS reinstalls to restore system functionality.
- Handled data transfers and system backups for customers before and after repairs.
- Coordinated repair workflows with Geek Squad technicians to manage customer device queues.
- Managed high daily customer volume while maintaining consistent service quality and clear communication.
Skills & Tools
How It Applies
Working at the Geek Squad counter gave me a wide baseline across the most common consumer IT problems — the kind of issues that appear constantly in help desk and endpoint support environments. Diagnosing quickly, knowing when to repair versus reinstall, and managing customer expectations under volume pressure are skills that carry into any technical support role.
The pace of high-volume retail also built efficiency habits: working through a long queue without skipping steps or cutting corners on quality. That combination of speed and thoroughness is something I bring to every technical task.