Strengths
Troubleshooting & Root Cause Analysis
Isolating problems methodically from symptom to source in both field and customer environments.
Networking Fundamentals
Hands-on experience with routing, switching, VLANs, and IP addressing in lab and operational settings.
Customer-Facing Technical Support
Translating complex technical issues into clear explanations for non-technical customers and end users.
Documentation & Operational Discipline
Maintaining accurate logs, procedures, and service records in military and professional environments.
Roles
Capital Management Intern
Independently designed and built an enterprise CAPEX tracking and reporting system, replacing fragmented SAP and Excel workflows with a centralized, auditable application built for handoff and future migration.
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United States Marine Corps
Configure, maintain, and troubleshoot tactical networks during training operations and large-scale exercises. Lead a three-Marine fire team and deploy multi-router field networks. Network Administrator since Oct 2023, Military Police before that.
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In-Home Expert
Provide in-home technical support including new device setup, data transfers, Verizon 5G Home Internet configuration, and troubleshooting home connectivity issues.
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Consultation Agent, Geek Squad
Frontline technical triage for high-volume customer issues including OS troubleshooting, malware removal, data transfers, and hardware diagnostics.
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